Return & Refund Policy

Transparent Return Process for Rock Autocare Customers

InfoAutoParts ( by Rock AutoCare) is committed to providing a clear and structured return and refund process while maintaining compliance with our operational policies and warranty terms. Please review the following guidelines carefully before initiating a return.

Return Eligibility

Returns are accepted within 7 business days of delivery.
Items must be unused, in original condition, and returned in the original packaging.
A 25–35% restocking fee applies to all approved returns.
Return shipping costs are the responsibility of the customer.

To initiate a return, the following must be submitted within 2 business days of delivery:

Diagnostic report from a licensed mechanic
Photos or videos clearly showing the issue
DTC (Diagnostic Trouble Codes)

Returns without complete documentation may be denied.

Non-Returnable Items

Electrical components are non-returnable unless verified defective by InfoAutoParts ( by Rock AutoCare).
Custom orders, clearance items, and perishable goods are not eligible for return.
Items with minor cosmetic damage such as broken sensors, surface rust, or scratches must be repaired at the customer’s expense and do not qualify for return.

Return Process

To start a return request, please contact our support team with the necessary documentation.

Email: contact@rockautocare.com

Include the following information:

Order number
Reason for return
Diagnostic report and supporting documentation

If the request is approved, you will receive a Return Authorization Number (RMA) along with detailed return instructions. Returns without an authorized RMA number will not be accepted.

Customers are responsible for arranging and paying for return shipping unless otherwise specified by InfoAutoParts ( by Rock AutoCare).

Refunds

Once the returned item is received and inspected, we will notify you of the refund approval status.
Approved refunds are processed within 7–10 business days to the original payment method.
Shipping costs are non-refundable.
All refunds are subject to the applicable restocking fee .

Exchanges & Defective Items

To exchange an item, customers must follow the return process and place a new order.
For defective items, required documentation must be submitted within 2 business days of delivery.
If the issue is verified, InfoAutoParts ( by Rock AutoCare) will determine whether a replacement or refund will be issued.

Chargeback Policy

By completing a purchase, customers agree to resolve any disputes directly with InfoAutoParts ( by Rock AutoCare). Buyers waive the right to initiate chargebacks related to returns or warranty claims without first contacting the company for resolution.

Late or Missing Refunds

If you have not yet received your refund:

Check your bank account again.
Contact your credit card company as processing times may vary.
If the issue persists, please contact our support team for assistance.