By accessing the InfoAutoParts ( by Rock AutoCare) website or purchasing our products, you agree to comply with the following Terms and Conditions. Please review these terms carefully before placing an order.
General Terms
Accessing our website or completing a purchase constitutes acceptance of these Terms and Conditions. These terms apply to all transactions, purchases, and communications with InfoAutoParts ( by Rock AutoCare).
Product Information
We strive to provide accurate product descriptions, specifications, and pricing. However, InfoAutoParts ( by Rock AutoCare) does not guarantee that all information is completely error-free. We reserve the right to correct inaccuracies and update product details without prior notice.
Order Acceptance & Cancellations
- Order confirmation does not guarantee final acceptance.
- We reserve the right to accept or decline any order at our discretion.
- Additional verification may be required before processing orders.
- Orders cannot be canceled after 24 hours of placement.
- If canceled before shipment, a 5% cancellation feewill be deducted from the refund.
- Orders cannot be canceled once they have been shipped.
Pricing Policy
- Prices are subject to change without prior notice.
- If a pricing error occurs, we reserve the right to cancel affected orders and issue a full refund.
Payment & Chargebacks
- Full payment is required at the time of purchase.
- We accept secure and verified payment methods.
- By completing a transaction, the buyer agrees not to initiate chargebacks for order disputes.
- All disputes must be resolved directly with InfoAutoParts ( by Rock AutoCare).
Shipping & Delivery
- Shipping is typically arranged within 7–10 business days after payment confirmation.
- Delivery times may vary depending on location, weather conditions, logistics issues, or carrier delays.
- InfoAutoParts ( by Rock AutoCare) is not liable for missed delivery appointments or transit damage caused by shipping carriers.
- Tracking details are generally provided within 2 business days after dispatch.
- Freight deliveries require a commercial address with access to a forklift or liftgate.
- If unloading equipment is unavailable, a $100–$150 service fee may apply within 30–45 days after delivery.
Returns & Refunds
- Return window: 7 business days from delivery for damaged or missing parts.
- Buyers must report issues within this period with photos and diagnostic codes if applicable.
- If damage is accepted at delivery with a POD signature, the return request may be denied.
- Approved returns may incur a 25–35% restocking fee and return shipping costs.
- Minor cosmetic damage or missing accessories do not qualify for return.
- Refunds are processed within 7–10 business days after inspection.
- Shipping costs are non-refundable.
Limitation of Liability
- Indirect, incidental, or consequential damages.
- Shipping delays or delivery errors due to incorrect buyer information.
- Any expenses exceeding the purchase price of the product.
Warranty & Installation Responsibility
- All parts are pre-owned and tested prior to shipment.
- Parts may show signs of wear, rust, or minor cosmetic damage.
- Fluids are drained and filters removed before shipping.
- Buyers must install new gaskets, seals, and fluids during installation.
- Installation must be performed by a licensed mechanic.
- Warranty is void if installation is performed improperly or by unqualified personnel.
Full warranty details are outlined in our Warranty Policy and Authorization Form.
Intellectual Property
All content on this website including text, graphics, logos, images, and branding materials are the property of InfoAutoParts ( by Rock AutoCare) or its content providers. Unauthorized reproduction, distribution, or use of this material is strictly prohibited.
Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and protect your personal information.
Governing Law
These Terms and Conditions are governed by the laws of the state in which InfoAutoParts ( by Rock AutoCare) operates. Any legal disputes will be resolved exclusively in the appropriate state or federal courts.
Changes to Terms
InfoAutoParts ( by Rock AutoCare) reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website or services after changes are posted constitutes acceptance of the revised terms.
Contact Information
If you have questions regarding these Terms and Conditions, please contact us:
Phone: +1 (888) 505-3697
Email: contact@rockautocare.com