Shipping Policy

Order Processing & Shipment Timeline

Once your order and payment are confirmed, InfoAutoParts ( by Rock AutoCare) begins processing your request by coordinating with our suppliers to verify the availability, condition, and shipping readiness of the part.

• Suppliers provide product images after the part is removed from the vehicle and returned to their facility.
• These images are shared with you for confirmation before shipment.
• Customers have 7 working days from order completion to review the images.
• Approval must be provided within 2 working days.
• After approval, shipping is arranged through standard freight carriers.
• Estimated delivery time is 7–14 business days, though delays may occur due to external factors.

Shipping Confirmation & Tracking

Once your order is shipped, you will receive an email confirmation containing the shipment details.

• Tracking number for your shipment
• Freight carrier company details
• Estimated delivery timeframe

If you have questions about your shipment, please contact us:

Phone: +1 (888) 505-3697
Email: contact@rockautocare.com

Shipping Addresses & Commercial Delivery Requirements

• Small items are shipped to the verified billing address linked to your credit or debit card.
• Large items such as engines and transmissions must be delivered to a commercial address.
• The business name, full address, and contact person must be provided for delivery.
• The delivery location must have a forklift or liftgate available for unloading.
• If unloading equipment is unavailable, an additional fee of$100–$150 may apply.
• This fee may be charged within 30–45 days after deliveryby an authorized merchant.

Customer Responsibilities & Address Accuracy

• Customers must provide accurate shipping details and order information at the time of purchase.
• If an incorrect address results in a failed delivery, a35% restocking fee and return shipping costs will apply.

Shipment Inspection & Damage Reporting

Customers must inspect the shipment immediately upon delivery before signing the bill of lading.

• If any damage is visible, it must be clearly noted on the bill of lading and a copy must be retained.
• Notify us within 2 business days with:
• Clear photos or videos of the damage
• Diagnostic report and DTC codes (if applicable)
• Failure to report damage within the required time may result in a denied claim.

Shipping Damage, Claims & Liability

InfoAutoParts ( by Rock AutoCare) is not responsible for lost or damaged shipments during transit. However, we will assist customers in filing claims with the freight carrier. Please note that submitting a claim does not guarantee a refund or replacement. If shipment delivery is rescheduled through the carrier, InfoAutoParts ( by Rock AutoCare) cannot be held liable for missing or damaged parcels.

Return Shipping Costs & Restocking Fees

All return shipping costs are the responsibility of the customer. A 35% restocking fee will apply to all returns to cover handling, inspection, and processing costs.